The Technical College Admissions Liaison will recruit, advise, and enroll students of Milwaukee Area Technical College who desire to transfer to Lakeland via the Center for University Partnership and Studies. The Liaison will provide personal support for students from initial inquiry to enrollment, ensuring a high-quality, comprehensive onboarding experience.
Thoroughly supporting the admissions process, the Liaison will provide advice on academic programs and accompanying requirements relevant to degree options available via the Kellett School of Undergraduate and Graduate Studies. The Liaison will work collaboratively with related MATC personnel in support of co-advising and student success, striving for continuous improvement and growth in all matters related to the Center for University Partnership and Studies.
GENERAL EXPECTATIONS All Lakeland University staff members are expected to:
- Demonstrate in their words and actions an appreciation for the history of Lakeland University and a commitment to its stated mission;
- Represent unequivocally in their behavior the stated values of the University;
- Be good stewards of the University’s resources, including its personnel and the goodwill of its friends, its alumni, and local community;
- Work collaboratively (as opposed to competitively) with their peers to meet objectives and achieve our goals;
- Keep their supervisor appropriately informed;
- Be forthright and honest in their communication with all members of the university community;
- Treat all members in a manner of teamwork and respect;
- Act in a manner that sets the standard for service in higher education and the core principals of Lakelanders Excelling at Professionalism (LEAP) show respect, communicate and be positive;
- Advise their supervisor with respect to all matters that require their attention, including their own performance.
- Provide consistent service in support of the entire enrollment process to students of the various Milwaukee Area Technical College locations within the Center for Partnership and Studies.
- Recruit adult students through various channels, including participation in education fairs, online leads, physical and virtual information sessions, community and corporate recruitment functions, and ongoing visits to local Wisconsin Technical Colleges;
- Advise students by providing timely and accurate information about degree options available through the Kellett School, admissions and registration procedures, general education requirements, supporting and major course requirements for available programs of study, and rules, regulations, policies, and procedures of the institution;
- As requested by administration, participate in program planning, professional development activities, and collaborations with academic and administrative units to provide educational and support services promoting the recruitment, retention, and degree-completion of adult students;
- Refer prospective and current students to other campus and community resources as appropriate: faculty mentors, career counselors, financial aid advisors and other student service representatives, other University office or personnel, and resources external to campus;
- Cross-train to learn the essential functions of the academic advisor in order to effectively support and assist students during staff vacations, staff illnesses and/or extenuating circumstances.
- Provide effective, student centered onboarding support for new students, ensuring a seamless handoff to the academic advisor.
- Maintain and document timely and quality student interactions with students using Slate via email, phone, or text.
- Purposefully attempt to establish meaningful connections with students in order to learn their goals, identify their needs, check on their welfare and celebrate their successes.
- Actively support the common goal of Student Success, acknowledging the center team as a whole is responsible for admissions, enrollment and retention.
- Perform other duties as assigned by center director.
SPECIALIZED KNOW-HOW & SKILLS
- Qualification Required: Bachelor’s degree from a regionally accredited university or university, with at least three years’ experience in recruitment or other student services within a higher education environment. Strong organizational skills and an aptitude to assess the needs of, and effectively communicate with, adult students diverse in ability, background, and academic interests. Ability to form constructive working relationships with teammates. Excellent oral, written, and interpersonal communication skills. Proficiency in commonly used technologies (e.g., Microsoft Office) and an ability to master new software applications as needed.
- Qualifications Preferred: Master’s degree from a regionally accredited University or university. Experience working with adult students and a familiarity with teaching and learning principles of adult education.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- No or very limited exposure to physical risk;
- No or very limited physical effort required;
- Work is normally performed in a typical interior/office work environment.