Official posting:

Position Information

Posting Details 

Working Title: Retention Advisor/Coach
Position Number 02328387
Division Academic Affairs
Position Type Non-Teaching Academic Staff
Appointment Type Fixed Renewable
FLSA Status Exempt
Percent 100
Posting Type Staff
Introduction (Description of School/College/Dept/Program)
The University of Wisconsin-Milwaukee provides an affordable, world-class education to 24,000 students from 87 countries. Its 15 schools and colleges include Wisconsin’s only schools of architecture, freshwater sciences and public health. As one of the nation’s top research universities, UWM partners with leading companies in Wisconsin and beyond to advance knowledge, bring new discoveries to market and prepare students for work in a global economy. Seventy-four percent of our 198,000 alumni live and work in Wisconsin, further contributing to the state’s health, vibrancy and economic growth.

Funded by the U.S. Department of Education Office of Postsecondary Education (OPE), the UWM TRIO SSS supports admitted college first-year students who are first-generation college attenders, from low-income backgrounds and/or have documented disability. UWM first-year and second-year students with academic needs who qualify voluntarily opt-in to SSS while remaining admitted students in their college or school. SSS academic advisor/coaches become their advising lead for those admitted into Pathway Advising until participants declare academic majors, meet prerequisites for selected majors; and transition to the degree awarding colleges or schools to continue degree persistence to graduation.

TRIO SSS provides opportunities for academic development, assists students with basic college requirements, and motivates students to persist in college. At the heart of the UWM TRIO SSS experience is relationship focused, proactive advising with smaller undergraduate caseloads and regular communication each term. As participants progress in college, SSS staff do outreach to support persistence to graduation for up to six years from program entry. SSS provides short-term laptop and headphone loans, dedicated computer lab access with free printing, financial literacy development, supplemental grant funds, and assistance overcoming class, sociocultural, and academic barriers to postsecondary education success. It also provides a multipurpose room for SSS students and staff services, meetings, and programs. These services promote good academic standing, encourage and support college retention, foster financial literacy, and persistence to graduation.

Job Summary
The Retention Specialist oversees retention and/or academic program transfer efforts, ongoing coaching for academic progress of SSS Scholars (upper level), as well as student data management and reporting from recruitment through graduation for all TRIO SSS participants within six-years of program entry.
Minimum Qualifications
  • Bachelor’s degree in higher education counseling or a related field
  • Minimum of two years of experience in advising or relevant field
  • Experience working with college students, parents, faculty and staff
  • Experience working with diverse populations
Preferred Qualifications
  • Master’s degree in Higher Education, Student Personnel Administration, or related field
  • Experience working in a higher education institution with preference for academic affairs, student affairs, student services, and/or counselling
  • Demonstrate ability to design and implement successful programs using data driven metrics
  • Prior experience working with and completing technical reports utilizing advising, student success, retention, data reporting and spreadsheet programs.
  • Prior supervisory experience
  • Excellent interpersonal and communication skills utilizing tact and diplomacy
Application Instructions
Completed application materials must include:
    • A letter of interest addressing educational and professional level work experience and knowledge as they relate to all required and preferred qualifications as listed above.
    • A professional resume.
    • The names and contact information for three professional references.
We promote excellence through diversity and encourage all qualified individuals to apply.
Application Deadline 12/04/2022
Continuous (Open Until Filled?) No
If Continuous, Initial Review Date
Position Contact Name Karen Baker
Contact Phone 414-229-3765
Contact Email
Application Notes
For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.
Legal Notices
AA/EO Statement

UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Title and Total Compensation Project

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit:

Applicant Documents

Required Documents

  1. Cover Letter
  2. Resume/Curriculum Vitae
  3. References