Working Title: Coordinator of Raider Center for Academic Success (RCAS)
job code 222
Department Raider Center for Academic Success
Position Type Non-Teaching Academic Staff
Appointment Type Fixed Renewable
FLSA Status Exempt
Percent 100
Posting Type Staff
job description Milwaukee School of Engineering (MSOE) invites applications for a full-time Coordinator to join our Raider Center for Academic Success (RCAS). Under the direction of the Assistant Director of RCAS, the Coordinator of RCAS is to promote student success by providing students of all abilities, cultures and socio-economic levels opportunities to access the resources necessary to meet their goals. The coordinator is responsible to the asst. director in meeting departmental goals through the training and development of students and staff, Raider Success Course instruction, and student success coaching. This includes helping students as they mature as independent young adults, develop critical thinking, master learning challenges, and grow an understanding of MSOE’s academic culture and expectations. The RCAS Coordinator will focus on the case management of academically underprepared and at-risk first-year MSOE students and managing the day-to-day responsibilities of the academic peer mentoring program.
essential job functions
  • Serve as a Raider Success Coach for 125-175 students, adhering to best-practices and techniques that establish rapport and maintain a supportive, developmental relationship to a broad student population.
  • Manage day-to-day operations of the Raider Success Allies (academic peer mentors) and support the efforts of the Raider Success Coaches (professional coaches).
  • Practice holistic, proactive, intrusive, data-driven outreach, resource referral, and interventions to meet student needs, especially those with complex issues that may span multiple offices/areas.
  • Generate data and reports to help identify barriers to student satisfaction, retention and academic progression; engage in outreach to and documentation of students identified as at-risk and support university personnel who work with students encountering institutional challenges.
  • Facilitate open communication and maintain working relationships with colleagues throughout campus, including students, academic departments, and the administration of the university (e.g. Registrar, Financial Aid, Student Accounts, Office of Academics, academic department advising units).
  • Provide student support to faculty and staff using the Early Alert System to offer timely intervention for at-risk behaviors.
  • Serve as an instructor for Raider Success Courses, staying abreast and implementing instructional standards that promote student engagement and development.
  • Support day-to-day operations of the Raider Center for Academic Success, including programming efforts, new initiatives, or forward-facing services.
  • Help in supporting All-In Milwaukee and NACME scholars in utilizing RCAS services to maintain scholarships.
  • Maintain a thorough understanding of all MSOE academic programs, policies, and resources.
other duties and responsibilities
  • Support the ongoing efforts of MSOE’s Carter Academy, RCAS Tutoring and university initiatives.
  • Help support and coach academically at-risk and students in crisis.
  • Continually learn cutting edge trends in student development, advising, and engagement.
  • Utilize various modes to deliver information and engage student, staff, and faculty.
  • Keep RCAS service-oriented technology and website current.
  • Serve on committees and councils when necessary.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  • Master’s degree preferred in a related field.
  • 1-3 years of higher education or student support experience preferred.
  • Collaboration/team skills.
  • Goal oriented and student centered.
  • Knowledge and skills in learning and development theory, critical thinking theory, and college success strategies.
  • Flexibility to handle unexpected situations and ability to work comfortably with diverse populations.
  • Able to handle several complex tasks simultaneously demonstrating organization and attention to detail.
  • Excellent written and verbal communication skills.
Other skills Language Skills

  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.  Ability to speak effectively before others. Ability to effectively communicate in both written and oral form.

Mathematical Skills

  • Ability to use numbers to solve problems involving concrete variables in standardized situations.

Reasoning Ability

  • Ability to apply commonsense understanding to carry out written or oral instructions.
Physical demands & work environment Physical Demands

  • While performing the duties of this job the employee is largely sedentary, the ability to move is required. The employee is occasionally required to traverse within their work area as well as other areas on campus.

Work Environment

  • This job operates in a professional office environment. This role uses standard office equipment, including but not limited to computers, phones, photocopiers, filing cabinets, and fax machines.
Link to application
contact name Hanna Eden
Contact email