Madison College – Bilingual Academic Advisor

The Bilingual Academic Advisor supports students to develop meaningful educational plans that are compatible with their academic, career, transfer and life goals.

This position reports to the Director of Advising.

a. Holistically advises students about career options, admission requirements, programs of study, transfer opportunities, degree requirements and overall academic planning.

b. Develops, coordinates, and presents information individually and in group settings (classroom visits, workshops, advising & registration events, etc.).

c. Serves as an Academic Advising liaison on College projects, committees and workgroups.

d. Resolves student questions or concerns regarding academic policy and procedures and refers to appropriate resources when necessary.

e. Provides excellent customer service to students/customers

f.  Prepares and presents information related to advising services and activities using both formal and informal approaches.

Student Retention/Case Management

a. Supports students in planning their educational experience including identifying academic support needs, time management and related strategies for success.

b. Develops academic plans for students on College SAP (Satisfactory Academic Progress).

c. Assists with Alerts/Cases from faculty and staff to successful resolution (assess situation, determine possible solutions); monitors progress; communicates with students and faculty; tracks data, completes processing and reports.

d. Provides information and referrals for personal and academic support services including counseling, Veteran Resource Services, Disability Resource Services, mentoring, financial planning, employment support, first-generation services, conflict resolution, tutoring and supplemental instruction.

e. Assists in development and facilitation of innovative, proactive retention activities and programming for both high-promise and general population students.

Career and Employment Advising

a. Assists students with career exploration, decision making, education pathways, self-assessment, labor market and job search resources.

b. Administers and interprets career assessment data to evaluate student skills, values and interests related to their education and career goals.

c. Explains and interprets data (graduate employment report, labor market and wage data, etc.).

d. Acts as a resource and refers appropriately to Career & Employment Services and WorkSmart, local workforce development programs and resources (Job Centers, Urban League, etc.).

Misc.

a. Participates in and delivers training in use of technology to students and staff.

b. Promotes a culture of access, inclusivity and equity. Respects, advocates and supports the diversity of students and the college community.

c. Regularly utilizes computer applications and tools (Navigate, CRM, OnBase, Transferology, PeopleSoft, Handshake, Blackboard, or other SIS or Learning Management System, etc.)

• Knowledge of Student Development and Learning College theory and principles.
• Demonstrated knowledge of developmental, academic and career advising skills for liberal arts and technical/occupational program students.
• Demonstrated knowledge of transfer opportunities, program and degree requirements, certifications, admission/petitioning processes and other pertinent information to deliver effective advising.
• Knowledge of college enrollment management tools (i.e. People Soft).
• Knowledge of CAS standards for academic and career advising and NACADA core values and their application in program delivery is essential.
• Demonstrated problem solving and resolution techniques and strategies.
• Demonstrated research and presentation skills and the ability to plan, promote, conduct and implement events, educational workshops, trainings and programs.
• Ability to work both independently and in a collaborative, team-oriented environment.
• Ability to establish and maintain effective and cooperative working relationships with individuals at all levels in the organization – students, employees, and the public.
• Demonstrated skills in communicating effectively both orally and in writing.
• Demonstrated skill in cultural competence, communications and supporting individuals with diverse socio-economic and racial/ethnic backgrounds.
• Working knowledge of advising, career, and employment technologies and their applications (Transferology, Handshake, etc.).
• Working knowledge of software such as Windows, Outlook, PowerPoint, Word, Excel and web browsers.
• Ability to travel to various locations within the Madison Metro area, and work varying and flexible schedules (evenings and weekends) to meet staffing demands.
• Ability to be flexible and adapt to a fast-paced, high-volume unit with a commitment to excellent student service and professional development.

• Resume
• Cover Letter
• Answers to supplemental questions (answer to each should be 300 words or less).
  • What have you done (or what would you do) to promote and support anti-racism, social justice, equity, and inclusion at a community college?
  • How do you see this position impacting students and employees with varying beliefs,  identities, and backgrounds?

*Failure to include this document by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.