The admission advisor will recruit nontraditional students and provide support for prospects throughout the admissions process, including advice on academic programs and accompanying requirements relevant to evening and online degree options available via the Kellett School of Undergraduate and Graduate Studies. The admission advisor will also strive to provide effective onboarding support to new students and establish strong working relationships with external stakeholders.
GENERAL EXPECTATIONS All Lakeland University staff members are expected to:
- Demonstrate in their words and actions an appreciation for the history of Lakeland University and a commitment to its stated mission;
- Represent unequivocally in their behavior the stated values of the University;
- Be good stewards of the University’s resources, including its personnel and the goodwill of its friends, its alumni, and local community;
- Work collaboratively (as opposed to competitively) with their peers to meet objectives and achieve our goals;
- Keep their supervisor appropriately informed;
- Be forthright and honest in their communication with all members of the university community;
- Treat all members in a manner of teamwork and respect;
- Act in a manner that sets the standard for service in higher education and the core principals of Lakelanders Excelling at Professionalism (LEAP) show respect, communicate and be positive;
- Advise their supervisor with respect to all matters that require their attention, including their own performance.
- Recruit adult students through participation in education fairs, online leads, physical and virtual information sessions, community and corporate recruitment functions, and ongoing visits to local Wisconsin Technical Colleges;
- Advise students by providing timely and accurate information about degree options available through the Kellett School, admissions and registration procedures, general education requirements, supporting and major course requirements for available programs of study, and rules, regulations, policies, and procedures of the institution;
- As requested by administration, participate in program planning, professional development activities, and collaborations with academic and administrative units to provide educational and support services promoting the recruitment, retention, and degree-completion of adult students;
- Refer prospective and current students to other campus and community resources as appropriate: faculty mentors, career counselors, financial aid advisors and other student service representatives, other University office or personnel, and resources external to campus;
- Cross-train to learn the essential functions of the academic advisor in order to effectively support and assist students during staff vacations, staff illnesses and/or extenuating circumstances.
- Provide effective, student centered onboarding support for new students, ensuring a seamless handoff to the academic advisor.
- Maintain and document timely and quality student interactions with students using Slate via email, phone, or text.
- Purposefully attempt to establish meaningful connections with students in order to learn their goals, identify their needs, check on their welfare and celebrate their successes.
- Actively support the common goal of Student Success, acknowledging the center team as a whole is responsible for admissions, enrollment and retention.
- Perform other duties as assigned by center director.
SPECIALIZED KNOW-HOW & SKILLS
- Qualification Required: Bachelor’s degree from a regionally accredited university or university, with at least three years’ experience in recruitment or other student services within a higher education environment. Strong organizational skills and an aptitude to assess the needs of, and effectively communicate with, adult students diverse in ability, background, and academic interests. Ability to form constructive working relationships with teammates. Excellent oral, written, and interpersonal communication skills. Proficiency in commonly used technologies (e.g., Microsoft Office) and an ability to master new software applications as needed.
- Qualifications Preferred: Master’s degree from a regionally accredited University or university. Experience working with adult students and a familiarity with teaching and learning principles of adult education.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- No or very limited exposure to physical risk;
- No or very limited physical effort required;
- Work is normally performed in a typical interior/office work environment.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Lakeland University does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.
Lakeland University is an equal opportunity employer/educator.